Privacy Policy
This Privacy Policy explains how Cycle Savvy processes personal data in connection with its website and bicycle repair workshop services. It applies to enquiries, bookings, inspections, repairs, collections, and related communications.
Data We Collect
Depending on how you interact with Cycle Savvy, we may process identification and contact details, bicycle and service information, appointment details, quote and approval records, payment-related records, communication content, and limited technical data such as device or browser information. When you bring a bicycle in for inspection or repair, we may also record notes about the condition of the bicycle, requested work, parts compatibility, and the progress of the service.
How We Collect Data
We receive personal data from you when you contact us by phone, email, contact form, or in person, and when you submit a service enquiry or approve work. We also generate data during the workshop process, including inspection notes, service summaries, internal records of parts compatibility, and operational logs from our website and communication systems.
Cookies We Use
Our website may use essential cookies that support security and core functionality, preference cookies that remember basic settings, and performance cookies that help us understand how the site is used. Where cookies are not strictly necessary, they are used only for practical website administration and service improvement. We do not use cookies to make decisions with legal or similarly significant effects.
Cookie Controls
You can usually control cookies through your browser settings and, where available, through the cookie choices presented on the site. Blocking some cookies may affect site functions such as form submission, session continuity, or preference storage. We do not rely on cookies to collect more information than is needed for basic website operation and measurement.
Contact Information
GDPR Overview
Cycle Savvy acts as a data controller for the personal data it processes in connection with website enquiries, workshop bookings, bicycle intake, repairs, billing, and related administration. Where GDPR applies, we process personal data on lawful bases such as performance of a contract, steps taken at your request before entering into a contract, compliance with legal obligations, and our legitimate interests in operating and securing the business.
Your GDPR Rights
Where GDPR applies, you may have rights to access your data, request correction, ask for deletion, object to certain processing, request restriction, and receive portability in appropriate cases. If processing is based on consent, you may withdraw consent for future processing without affecting prior lawful processing. Some requests may be limited where we must keep records for legal, accounting, or service-related reasons.
Your Rights
You may have rights to know what data we hold, correct inaccurate information, object to certain uses, and ask for deletion or restriction in appropriate circumstances. Where we rely on legitimate interests, you may object on grounds relating to your situation. We will assess each request in light of applicable law and the operational needs of the workshop.
How to Make a Request
To protect privacy, we may ask for information needed to verify your identity and understand the scope of your request. Once verified, we will review the request and respond within the timeframe required by applicable law. If we cannot fully comply, we will explain the reason where permitted.
Data Retention
We retain personal data for the period necessary to manage the service relationship, complete the requested work, handle follow-up questions, and meet legal or accounting obligations. Workshop records, quote approvals, and payment-related records may be kept for longer where required by law or where needed to resolve disputes. When data is no longer needed, we delete it or anonymise it in a reasonable and secure manner.
Policy Changes
If we make material changes, we will update the policy text on the website and may provide an additional notice where appropriate. The revised version applies from the stated effective date, and continued use of the site after that date means the updated policy will govern future processing.
Why We Use Data
We use personal data to respond to enquiries, schedule and manage bicycle intake, inspect bicycles, prepare quotes, obtain approval for additional work, order compatible parts, carry out repairs and adjustments, complete quality checks, provide collection summaries, process payments, maintain records, operate the website, and meet legal obligations. We also use limited technical data to secure the site, prevent misuse, and understand basic site performance.
Service Providers and Partners
We may share personal data with service providers that support website hosting, communications, payment processing, record management, or other operational functions. Where parts must be ordered, we may disclose limited service details to suppliers or logistics partners to confirm compatibility and fulfil the request. These parties are expected to use the data only for the services they provide to us and to protect it appropriately.
Legal Disclosures
We may share personal data with courts, regulators, tax authorities, or other public bodies where disclosure is required by law, necessary to comply with a legal obligation, or needed to protect our rights, customers, or property. We may also disclose information in connection with lawful requests, fraud prevention, or the handling of disputes.